Get support

Ask Renviq

The support assistant can explain product workflows and help triage safe error details. It does not execute database changes. Security, billing, outage, and suspected data-loss concerns should be escalated to a human support request.

Open a tracked request

• Name the affected project and database.
• Include the time range and your timezone.
• Describe expected and actual behavior.
• Include safe error text and a request or job reference.
• State business impact and urgency.

Never send these items

• Passwords or full connection strings.
• API keys, payment secrets, or recovery codes.
• Unredacted customer records.
• Private encryption keys.
• Production database dumps unless support provides an approved secure transfer process.

Support channels

Open /support for AI guidance and a tracked request, or email support@renviq.com. Active incidents and scheduled maintenance are published on /status.